A technician answers the phone, not a queue
IT support for Loughborough businesses that actually turns up
Remote help within minutes, an engineer on site the same day, and monitoring that catches most faults before your team notices them.
Dispatch board
Live
#4821
Resolved in 12 min
Server backup failed overnight
#4822
Engineer en route, ETA 40 min
Laptop will not boot after update
#4823
Scheduled for 9am tomorrow
New starter setup, three accounts
Every ticket is logged, timed and visible to you.
Looking after 340 machines across Charnwood
Hartfield Dental
Brookvale Joinery
Ashby Accountancy
Quorn Veterinary
Soar Valley Print
What we look after
One number for everything with a plug in it. Most of it gets fixed without anyone leaving their desk.
Remote support
Screen sharing, phone and email. Password resets, printer faults, email trouble — usually sorted inside the same call.
On-site dispatch
When it needs hands on hardware, an engineer is booked the same working day across Leicestershire and Nottinghamshire.
Proactive monitoring
Disk health, failed updates, low storage and dead backups flagged to us automatically, before they stop your day.
Backup and recovery
Local and offsite copies, tested restores every quarter, and a written recovery plan you can actually follow.
Microsoft 365
Migrations, licensing, shared mailboxes, MFA rollout and tenant clean-ups for businesses that have outgrown their setup.
Hardware and upgrades
Repairs, SSD and memory upgrades, new builds and full workstation refreshes, specified for what your team really runs.
How a callout runs
Three stages, timestamped, so you always know where your ticket sits.
1
You report it
Phone, email or the portal. A technician picks it up directly and gives you a reference before the call ends.
2
We triage it
Remote first. If it can be fixed from here it is fixed now; if not, you get an engineer slot and an arrival window.
3
We close it out
Fault, fix and time on site written up in plain English, with anything worth changing flagged for next month.
Response times we commit to in writing
Measured across the last twelve months of support contracts, not a sales promise.
8 min
Average time to first response
71%
Fixed remotely on first contact
4 hrs
Average time on site for urgent faults
30 mi
Same-day dispatch radius
Support plans
Priced per user, billed monthly. Move between plans or leave with 30 days notice.
Essential
£19
per user / month
For small teams that mostly need someone to call.
Remote support, 8am to 6pm
Unlimited tickets
Patching and update checks
Monthly health summary
Most chosen
Standard
£34
per user / month
The usual choice for offices of five to forty people.
Everything in Essential
Same-day on-site dispatch
Backup monitoring and test restores
Microsoft 365 administration
Named account technician
Complete
£52
per user / month
For teams where an hour of downtime costs real money.
Everything in Standard
Priority two-hour on-site target
Hardware cover and loan kit
Quarterly IT review and roadmap
Out-of-hours emergency line
Our server died on a Friday afternoon. Someone was here by four and we opened as normal on Monday, which is not how our last IT company would have handled it.
Rachel Denby
Practice manager, Hartfield Dental
They spotted the backup had been failing quietly for three weeks. We had not noticed and neither had the software. That alone paid for the year.
Iain Marsh
Director, Brookvale Joinery
Questions we get asked first
Do you charge for callouts?
On-site visits are included on Standard and Complete. On Essential they are billed at a fixed half-day or full-day rate, quoted before we travel.
Can you work with the IT we already have?
Yes. We audit what is in place first and keep what is working. There is no requirement to replace hardware or move to different software to become a client.
What hours are you available?
Support runs 8am to 6pm, Monday to Friday. Complete includes an out-of-hours line for faults that stop the business trading.
How quickly can you take us on?
Onboarding usually takes a week: an audit visit, documentation of your systems and accounts, then monitoring agents installed out of hours.
Do you support home workers?
Remote support is per user, not per office, so anyone on your plan gets the same service from home.
Are you tied to one hardware supplier?
No. We quote on what suits the job and you are free to buy the kit elsewhere and have us configure it.
Tell us what is broken
Describe the fault and we will tell you whether it is a ten-minute fix or a callout, before you commit to anything.
Book a callout
or call 01509 000 000